vt77 Privacy Policy

vt77 ("we", "our" or "platform") is an online gaming platform operated for users in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, and disclose your personal information.

This policy applies to the vt77.lat website, mobile applications, and any of our digital services. By using our platform, you consent to the terms of this privacy policy. If you do not agree with any term in this policy, please refrain from using our services.

We are committed to making the protection of your privacy a core foundation of how we operate our platform. We collect only the information that is essential to running our services properly.

vt77 collects your information in a number of ways. The types of information collected are described in detail below:

2.1 Information Provided at Registration

When you create an account at vt77, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency and language settings

2.2 Identity Verification Information (KYC)

To comply with national and international financial regulations and to prevent financial fraud, we follow a Know Your Customer (KYC) process in certain cases. As part of this, we may collect:

• National Identity Card (NID) or passport photo
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method (bKash, Nagad, or Rocket account number)

2.3 Transaction-Related Information

When financial activity is carried out on your account, we record transaction details such as deposit amounts, withdrawal details, bonus usage, and the time of transactions.

2.4 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Session data and login time
• Game session history and betting patterns
• Browsing behaviour collected through cookies

vt77 uses collected information only for lawful and specific purposes. Your information is processed for the following reasons:

3.1 Account Management and Service Delivery

• To create, manage, and verify your account
• To process deposits and withdrawals
• To provide bonuses and promotional offers
• To personalise the gaming experience
• To provide 24/7 live chat support

3.2 Security and Fraud Prevention

• To detect and prevent illegal activity and fraud
• To detect multiple accounts
• To comply with regulations related to the prevention of financial crime
• To ensure the security of the platform

3.3 Communication and Support

• To send important account-related notifications
• To respond to your support requests
• To send promotional information with your consent
• To provide information related to responsible gaming

3.4 Meeting Legal Obligations

We may be required to retain or disclose certain information to comply with legal demands from authorities or directives from regulatory bodies.

To protect your personal information, vt77 applies industry-standard technical and organisational security measures. Our security framework includes the following:

4.1 Technical Safeguards

• All data transmissions are secured using SSL/TLS encryption technology
• Passwords are encrypted and stored using industry-standard hashing algorithms
• Financial data is protected by an additional layer of encryption
• Regular security audits and vulnerability assessments are conducted
• Automated monitoring and alerting for suspicious activity

4.2 Organisational Safeguards

• Only authorised staff have access to your information
• All staff are bound by confidentiality agreements
• Strict internal data access policies are followed

4.3 Data Retention Period

We retain your information for as long as your account is active or as required to meet legal obligations. Even after an account is closed, certain information may need to be retained for a specified period in accordance with regulatory requirements.

vt77 does not sell your personal information to third parties. However, in certain limited circumstances, information may be shared with our trusted service providers:

5.1 Payment Processors

The minimum information necessary to process transactions through bKash, Nagad, and Rocket is shared with the relevant payment institutions. This information is used solely for the purpose of completing the transaction.

5.2 Technology Service Providers

Technology companies that assist in operating our platform (such as server hosting, data analytics, and customer service tools) may have limited access to certain information. These companies are contractually obligated to meet our privacy standards.

5.3 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, and NetEnt may receive limited information necessary to operate their games. This information is used to ensure the fairness of game outcomes.

5.4 Legal Requirements

We may be required to disclose relevant information to comply with court orders, lawful requests from law enforcement agencies, or legal obligations.

vt77 uses cookies and similar tracking technologies to improve your browsing experience and maintain the quality of our services.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, verify security, and support the basic functionality of the platform. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences, language settings, and gaming history.
• Analytics Cookies: Collect anonymous statistics to monitor and improve platform usage.

6.2 Cookie Controls

You can control or reject non-essential cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

As a user of vt77, you have the following rights over your own personal information:

7.1 Right of Access

You have the right to know what information we hold about you. You can request a copy of your information from our support team at any time.

7.2 Right to Rectification

If the information stored in your account is incorrect or incomplete, you can contact us to have it corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to your information being processed for marketing communications. This can be done by using the "Unsubscribe" option or by contacting the support team.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or by emailing [email protected]. We will respond as quickly as possible after verifying your request.

vt77 strictly prohibits providing services to anyone under the age of 21. Our platform is for adults only.

We do not intentionally collect personal information from minors. Age verification is mandatory during the registration process. If we become aware that a person under the age of 21 has registered with us, we will immediately close that account and delete all associated information.

To learn more about responsible gaming, please read our Responsible Gaming page.

vt77 reserves the right to update this privacy policy from time to time. The policy may change due to service improvements, changes in law, or regulatory guidance.

In the event of any significant change, we will notify you by email or by displaying a notice on the platform. The date on which the revised policy takes effect will be stated in the "Last Updated" section at the top of this page.

Even after policy changes, your continued use of the platform will be considered as your automatic acceptance of the updated terms. It is therefore recommended that you review this page regularly.

If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise your rights, please contact us using any of the methods below:

• Live Chat: Speak directly with our support team in Bengali via 24/7 live chat
• Email: [email protected]

We try to respond to all privacy-related requests as quickly as possible. Complex requests may take a little more time, but we treat every request with care.